RETURNS & EXCHANGES
DOMESTIC RETURN POLICY:
If you're not 100% satisfied with your order, we'll gladly accept it for return or exchange within the terms of our return policy. Please follow the instructions on the return paperwork included in your package and return your items within 30 days (counted from your order date to the postmark date on your return).
Terms: Items must be received in the same condition they were delivered, unworn, and with original tags attached to be eligible for return. Damaged or incorrect orders must be reported to Humble Chic within 7 days of receipt with a photo, and items that show signs of use are not eligible for return. Underwear and sale items indicated on the product page as "Final Sale" are not eligible for return or exchange. Outbound shipping fees are non-refundable.
1. Email email@example.com to receive your return authorization number and prepaid shipping label. Please specify the item(s) you would like to return.
2. Complete the return form and follow the instructions provided in your return authorization email. Please note that we offer FREE RETURN SHIPPING/PROCESSING for store credit returns and Express Exchanges, however a return processing charge of $7 will be deducted from returns for a refund. This fee is applied once per return (not once per order). If you are returning multiple items from one order, avoid additional fees by returning them together.
3. If you received a free gift with purchase, please include it with your return if your remaining balance no longer meets the minimum required for the gift. If you prefer to keep the gift, please feel free to do so and the retail value will be deducted from your refund.
4. Once we have received your package, your refund will be processed within 7-10 business days. Please note that your banking institution may require additional days to process and post this transaction to your account.
FREE AND EASY EXPRESS EXCHANGES:
Many of our items sell out quickly so if you need to exchange an item for a different size or color, we offer express exchanges with FREE ground shipping both ways. Simply place a new order for the item you need to exchange. We will provide you with a prepaid label for your return and refund any outbound ground shipping charges on your replacement order once your return is processed.
1. Place a new order online for your replacement item(s) with standard ground shipping.
2. Email firstname.lastname@example.org for your RA# and include your old and new order numbers.
3. Return your original item as per our standard return instructions and your account will be credited to your original method of payment when we receive your item, including outbound ground shipping fees on your exchange order.
INTERNATIONAL RETURN POLICY:
Due to lengthy transit times and customs issues, at this time we are unable to accept returns and/or exchanges from locations outside the Continental United States.
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